This page summarizes the delivery, cancellation, withdrawal, and refund terms for products and services purchased via www.uzmo.com.tr, www.sirketkurulusu.uzmo.com.tr, and www.app.uzmo.com.tr. Detailed provisions are set forth in the Distance Sales Agreement and the Pre-Information Form; in case of any conflict, the provision most favorable to the consumer shall apply.

1. Delivery and Performance

• Software Subscriptions and Digital Services: Upon confirmation of payment, your account is activated in an electronic environment; no physical delivery is made.
• Consulting and Transaction Services (company establishment, trademark registration, e-transformation applications, etc.): Performed online or at an agreed location within the timeframe specified on the order screen. The performance period begins once you provide all required information and documents in full.
• Physical Products: Delivered via courier to the address provided by you within the timeframe specified on the order screen, and in any case within a maximum of 30 days. UZMO is responsible for loss and damage until the moment of delivery. We recommend inspecting the package upon delivery and requesting the courier agent to issue an official damage report (tutanak) if damage is detected.

2. Order Cancellation

2.1. You may cancel your orders for services that have not yet commenced or physical products that have not been dispatched to the courier by emailing satis@uzmoteknoloji.com or calling 0 (850) 309 27 58. Collected payments will be refunded within 14 days at the latest.

2.2. For services whose performance has commenced upon your request (e.g., company formation or trademark applications where official filings have been submitted), the work performed and official fees/expenses paid up to that point will be deducted from the refund amount in the event of cancellation.

3. Right of Withdrawal (For Consumers)

3.1. If you are acting in the capacity of a consumer, you have the right to withdraw from the contract within 14 days without giving any reason and without incurring any penalty fee. The period begins on the day the contract is established for services, and on the day of delivery for products.

3.2. You may submit your withdrawal notification within the specified period by email to satis@uzmoteknoloji.com, by post to the address below, or through the form available on your account panel. We kindly request that requests made via phone be confirmed by email.

3.3. Within 14 days of your notification reaching us, all payments received from you, including delivery fees (if any), will be refunded using the same payment method used for the original transaction. The time required for credit card refunds to reflect on your statement depends on your bank; for installment purchases, the bank may reflect the refund in monthly installments.

3.4. For physical products, you must return the item along with its invoice/return form to the address below within 10 days of submitting your withdrawal notice. When returning via [CONTRACTED COURIER COMPANY] using the code 2627503581239, return shipping expenses will be covered by UZMO.

3.5. You may inspect and test the product in an ordinary manner. The consumer is responsible for any diminution in value resulting from usage beyond ordinary inspection.

3.6. Returns made by tax-paying buyers will be processed upon issuance of a return invoice (iade faturası).

4. Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal in the following cases:

• Services performed instantly in an electronic environment and intangible goods delivered instantly (credits, license keys, digital content, etc.).
• Services whose performance has commenced with your explicit approval prior to the expiration of the withdrawal period.
• Products and services prepared in accordance with your explicit requests or personal needs.
• Other legal exceptions specified in applicable legislation.

Your statutory rights regarding defective performance remain reserved even in these cases.

5. Service Refunds

5.1. Company establishment, trademark registration, e-transformation applications, and consulting services provided by UZMO cannot, by their nature, be returned once performed.

5.2. For services whose performance has not yet commenced, the consumer may exercise their right of withdrawal within 14 days from the conclusion of the contract, in which case the full payment will be refunded.

5.3. The right of withdrawal cannot be exercised for services whose performance has commenced with the buyer's consent before the expiration of the withdrawal period. If the buyer wishes to terminate such a service, the remaining amount will be refunded after deducting the fee for the portion performed up to that point as well as official fees and expenses paid.

5.4. No refunds will be issued for services that have been fully performed. Statutory rights of the buyer in case of defective performance remain reserved.

6. Refunds for Electronic Signature Sets

6.1. Qualified Electronic Certificates are personalized based on the buyer's identity information and cannot be transferred to another person once issued. Therefore, the following rules apply to electronic signature sets:

6.2. Prior notification must be sent to info@uzmoteknoloji.com before returning a defective device.

7. Subscription Cancellation

7.1. You may disable the automatic renewal of your subscription at any time via your account panel or by email. When auto-renewal is turned off, your subscription will remain active until the end of the current billing cycle.

7.2. Rights of consumer subscribers regarding termination and pro-rata refunds for unused periods under the Regulation on Subscription Agreements remain reserved. For subscriptions used for commercial purposes, no partial refunds are issued for initiated billing periods.

7.3. Upon subscription termination, you may export your data within the period specified in the User Agreement.

8. Defective Goods and Services

If a product or service is defective, consumers may exercise their alternative statutory rights under Law No. 6502 (free repair/re-performance, replacement, price reduction, or contract rescission). Return shipping costs for defective or warranty-covered items shall be borne by UZMO.

9. Return Address and Contact Information

• Company Name: Uzmo Teknoloji Sanayi Limited Şirketi
• Address: Ataköy 7-8-9-10. Kısım Mah. Çobançeşme E-5 Yan Yol Cad. Ataköy Towers A Blok No:20/1 İç Kapı No:109 Bakırköy / İstanbul
• Phone: 0 (850) 309 27 58
• Email: info@uzmoteknoloji.com